FSS Policies

Hope through Housing Foundation (HTHF) Program Policies

Reasonable Accommodations Policy

An individual or family may request reasonable accommodations to access services provided by HTHF. All requests will be considered on a case-by-case basis.

An initial request should be provided verbally to the appropriate program staff member responsible for a given service or activity being offered by HTHF.

If an individual or family is not satisfied with a given response, a request may be submitted in writing in accordance with the following procedure:

• • Request shall be provided in writing, preferably type-written, addressed to the Director of PSH & Resident Services. This communication may be submitted through a local HTHF staff member, including Services Coordinator, Regional Director, or Program Coordinator.
  • Request shall include a description of the disability or functional limitation needing to be addressed, and detailed request of accommodation(s) needed.
  • When the disability and/or the need for accommodation are not obvious, HTHF may ask the individual for reasonable documentation about his/her disability and functional limitations, ensuring that a person has an actual, current disability, and that the disability necessitates a reasonable accommodation.
  • Request will be reviewed by the Director of PSH & Resident Services. Additional information from and/or a consultation with the individual/family may be requested. HTHF will examine the request and determine if the requested accommodation is feasible and/or if it would create an undue hardship or result in a fundamental alteration.
  • Within 30 days of receipt of a request for reasonable accommodation, HTHF will either grant or deny the request in writing, and provisions of this accommodation should commence immediately.
  • If a requested accommodation would result in undue hardship, after consultation with an individual with a disability (or individuals with disabilities), HTHF will take any other action that would not result in such hardship, but would ensure that, to the maximum extent possible, individuals with disabilities receive given program services.

Effective Communications Policy

HTHF will make its best effort to effectively communicate with individuals with disabilities and will provide reasonable accommodations as necessary to do so, such as providing information to them in alternative formats, providing auxiliary aids, communicating with designated representatives, and using language interpreters. Such efforts will be offered throughout the reasonable accommodation process, as well as through the process of any necessary appeals.

Residents may request communications assistance by notifying an appropriate program staff member responsible for a given service or activity being offered by HTHF. If a satisfactory response is not received, a family or individual may submit a request in writing to the Director of PSH & Resident Services.

Limited English Proficiency Policy

In order to meet the needs of individuals with Limited English Proficiency (LEP), HTHF will make reasonable efforts to provide written and oral communication related to HUD programs in languages and methods that are understandable and that provide meaningful access to programs.

HTHF will make efforts identify LEP residents who need assistance and the specific language assistance that is needed. Residents may also request LEP assistance by notifying an appropriate program staff member responsible for a given service or activity being offered by HTHF. If a satisfactory response is not received, a family or individual may submit a request in writing to the Director of PSH & Resident Services.

Based on identified needs, HTHF will choose appropriate methods of assistance, which may include, but are not limited to the following: a. Oral interpretation services; b. Bilingual staff; c. Telephone service lines interpreter; d. Written translation services; e. Notices to staff and recipients of the availability of LEP services; f. Referrals to community liaisons proficient in the language of LEP persons. or g. Language identification cards invite LEP persons to identify their own language needs.

Director of PSH & Resident Services

AJ Galka
agalka@hthf.org
909-442-4530