Celebrating the Life & Legacy of Senator John Seymour → Visit Page

Emergency Aid Eases Resident’s Rent Burden

May 30, 2024 | Home, Pathways to Economic Empowerment

Irene, a resident of National CORE’s Mission Cove affordable housing community, said Hope through Housing threw her a desperately needed lifeline in March when the foundation provided her with emergency aid in the form of a month’s rent.

Irene, a caregiver, quit her job after her youngest daughter was hurt so she could stay home and tend to her. Savings and a family leave program helped her keep up with costs for a while, but eventually she had to turn to government food programs to keep food on the table. She fell behind on her rent – to the tune of $11,000 after nearly a year.

“It was the hardest time for me,” she said. “It was a whole mess. But I had to stop working to take care of my daughter.”

As her daughter recovered, Irene returned to work. But the staggering debt was consuming every penny she earned.

Then she learned about Hope through Housing’s emergency aid program, which provides National CORE residents with one-time aid. In return, recipients enroll in the foundation’s Pathways to Economic Empowerment financial coaching program.

“I was doing really bad with everything that was happening. I had zero money.”

The aid – one month’s rent – helped her get ahead of the debt, which is now down to $4,000. She is paying it off steadily every month, thanks in part to her new job as a caregiver.

“It means a lot to me and my family that Hope through Housing was able to help me,” she said.

 

 

 

  • test_FAQ
    Help & Support Center

    How can we support you today?

    Whether you're a resident, a family member, or someone curious about our communities — start here. Take your time. We're glad you came.

    Search by question, topic, or task — there's no wrong way to start.

    Frequently asked questions

    Quick answers to the questions we hear most. If you don't see yours, reach out — we're glad to help.
    How do I pay my rent or set up a payment plan?
    You can pay online through your resident portal, by mail, or in person at your community office. If you're worried about a payment, please talk with your property manager early — we'll work with you to find a plan that fits your situation.
    How do I submit a maintenance request?
    Submit non-urgent requests through your resident portal or at the on-site office. For urgent issues — like a water leak, no heat, or a safety concern — call your community's after-hours line right away.
    What programs are available to me as a resident?
    Most communities offer Connections to Care, Pathways to Economic Empowerment, after-school learning, and senior wellness programs. Programs vary by site — your resident services coordinator can walk you through what's offered near you.
    How do I become a Hope Through Housing resident?
    Visit the Communities page to view openings and eligibility. Each community has its own application process. Our team can help you understand the steps, gather what you need, and apply at your own pace.
    Is my personal information kept private?
    Yes. We only collect what's needed to support you, store it securely, and never share it without your permission except where the law requires. You can review or update your information any time.
    How do I reach a real person for help?
    Call your community office during business hours, send a message through the contact form, or visit in person. For after-hours emergencies, use the urgent line posted in your community. We'll respond as soon as we can.

    Talk with a real person

    If you'd rather speak with someone, we're here. There's no wrong question, and no pressure to figure it out alone.

    Contact us

    Reach our resident services team for everyday questions and support.

    Visit a community

    Find a Hope Through Housing community or on-site office near you.

    Send us a message

    Share what's on your mind and we'll follow up as soon as we can.

    Our commitment to you

    Stable housing is more than four walls — it's the foundation for health, learning, and economic empowerment. We meet residents where they are, listen first, and walk alongside families and seniors as they build the lives they want. You belong here, and your dignity guides every conversation. Hope, dignity, and stability — together.